Cancellations
Cancellation terms vary between
establishments, and those pertaining to each establishment are viewable at
appropriate times during the reservations process. Please ensure you view
these.
If
the establishment has not specified a cancellation policy, our default policy
will apply, as set out below:
·
In the event of premature departure we may
charge for the full original booking.
·
Cancellation 0 - 14 days before date of arrival,
or no-show – visitor forfeits 100% of deposit paid.
·
Cancellation 15 - 28 days before date of arrival
– visitor forfeits 75% of deposit paid or 25% of full quote value (whichever
greater).
·
Cancellation 29+ days before date of arrival –
visitor forfeits 50% of deposit paid or 25% of full quote value (whichever
greater).
On receipt of a written instruction from
you to cancel the reservation, SafariNow.com will refund whatever amount is due
within 3 working days.
Refund payments are subject to a 7%
handling fee on the refunded amount.
If a SWIFT transfer is necessary this will
carry an additional R180.00 charge.
Double bookings
From time to time accommodation
establishments double book, which means that they confirm a reservation with a
guest, and subsequently accept another booking for the same accommodation. We
take this seriously and do everything we can to try and ensure it doesn’t
happen. If it does, we’ll pull out all the stops to find reasonable,
alternative accommodation.
Complaints
It is important to us that your
accommodation experience meets your expectations.
Please ensure that you take up any issues
that you experience directly with the establishment during your stay, in order
to give them an opportunity to rectify the situation.
If you have a complaint about an
accommodation establishment, or about us, please contact us.
We’ll treat it seriously and act on it.
Reviews
When you make a booking with us, you will
be given an opportunity to submit feedback about your stay. SafariNow reserves
the right not to publish any comments which may be defamatory, or which are not
verifiable. We hope you have a great stay, but if not we will investigate and
take any steps deemed necessary.
Disclaimer
SafariNow does not perform site
inspections of the establishments listed on the site. The descriptive and
qualitative information about each establishment on SafariNow.com is of "best
effort" accuracy and we make no
warranties in this regard. Every effort is made to ensure accuracy -
establishments legally commit to supplying correct information and previous
customers" criticisms may be publicly published on SafariNow.com. The truth
does tend to prevail!
Thank you for using SafariNow.com