Castello Guest House

5 Guest Reviews
5 Customer Reviews
 
(1)
 
(3)
 
(0)
 
(0)
 
(1)
  • Swimming pool
  • Garden
  • Patio
  • Breakfast
  • Dining
  • Bedroom
  • Decor
  • Bedroom
  • Bedroom
  • Bathroom
  • Description
  • Facilities
Let your hosts Gert and Hannatjie van der Berg ensure your stay is as comfortable and enjoyable as possible. We offer 4 Star luxury accommodation in our privately owned guest house in the heart of central South Africa.

Facilities include DStv, bar fridge, tea and coffee trays, roof fans or air-conditioning during summer and heaters during winter, braai facilities, internet and swimming pool. Dinners are also available on request during the week.
  • Type: Guest House
  • Sleeps: 48
  • Check-in: 02:00 PM
    Check-out: 10:00 AM
  • Reviews: 5
  • Airport Shuttle Service
  • Wheelchair Enabled
  • Laundry Facilities*
  • Braai/Barbecue
  • Swimming Pool
  • Satellite TV*
  • Wi-Fi
  • Credit Card Facilities

Languages Spoken

  • English
  • Afrikaans
* Please enquire for further details.

5 Reviews on Castello Guest House

We booked at Castello guesthouse (Bloemfontein) with SafariNow. We booked a family room that sleeps 4 as indicated on the website. All balances were paid way before the cut off date. When we arrived at Castello Bloemfontein Jeanette HAD NO CLUE about our booking because she told us that Castello does not have a family room and she is not allowed to house more than 2 people in 1 room. Here is how our check-in unfolded: 1. She told us we didn't pay the rest of the balance when we had zero balance -- our issue is; why not get your books in order when full payments were made a month in advance. We had to call SafariNow they confirmed that Castello was paid in full. 2. She said Castello has no family room that sleeps 4. Then continued to say that room was not booked off, then the story changed again when Jeanette told us that there is already someone in that room, so we have to book a second room at R4500 per weekend - then all of a sudden, that unavailable family room was actually available and she gave us the key. -- we found that really dodgy of her. 3. She told us we should NEVER book with SafariNow because they always mess up bookings --- if Castello Bloemfontein is not happy with SafariNow why are they still part of SafariNow? De-register already!!! 4. Jeanette kept on saying "I don't know - never book with those people - we don't allow more that 2 people in 1 room - you haven't paid, etc" --- all these negative statements are no way to welcome your guests, Castello had over 2 months to sort out everything, especially for the busiest Bloemfontein weekend (MACUFE) 5. By the time we got into "this non-existent" family room we were so emotionally drained. 6. The first day there as we were still relaxing, about to get ready to go out. The cleaning lady asked when they can clean our room. We told her we'll be out in an hour. Next thing Jeanette comes to tell us that her ladies work until 2pm and if we are not out in 10mins, they won't clean our room. Since there was no way we could get ready and leave in 10mins, we told her they can leave our room and not clean it -- the ladies later came and cleaned while we were getting ready. We then rushed so we can give them space. All we know is we never going back there, and definitely not suggesting it to anyone else.

Establishment's response

Dear Lerato Moja

Firstly, I knew about your booking. I simply stated that there was no family room bookings.

Please find attached the last document we received from Safari Now. Look at Confirmed bookings – Rooms, please.

You will see that you and Safari Now are in the wrong. It clearly states that 1 x double/ (or) Twin Room was booked. (no space for 4 adults)

Then, I did not say we do not have family rooms, I said we do not book family rooms during MACUFE. For the simple fact that we do not let adults sleep on the bunker beds because they are not comfortable for adults.

I did not “keep on saying” "I don't know - never book with those people - we don't allow more that 2 people in 1 room - you haven't paid, etc"

I simply said that it wasn’t the first time a booking was not booked correctly.

Then if you took the time to read the “PLEASE NOTE” notice on the wall, you would have known that the rooms must be vacated before 11h00 if you want the room serviced.

I do apologize for your bad experience and hope you have a more enjoyable stay the next time.

Kind regards,

Jeannette

Lerato Moja, South Africa
16 October 2013

It was great value for money and very enjoyable

Anonymous, South Africa
18 July 2009

The accommodation was very upmarket and very clean and tastefully decorated. We were well received and made to feel at home. The Breakfast was of a high standard.

Anonymous, South Africa
16 January 2009

Lovely guesthouse

Heidi Groenewald, South Africa
08 April 2008

The accommodation was extremely comfortable.

Gary Sasman, South Africa
29 October 2007

Price & Availability

ON REQUEST
Thursday 11th September
  • Per Person Sharing:
  • R450
  • Per Person:
  • R600
  • Per Unit:
  • R1350
  • Minimum Stay:
  • 2 Nights
 
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Conference RoomX 1
Includes: Room Only
Conference Room
 
Conference Room
Sleeps 20 Price:
  • 500
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Double RoomX 1
Includes: Room Only
Room located on the ground floor featuring a double bed and shower, with sliding door to the garden.
 
Double Room
Sleeps 2 Price:
  • 475
  • 475
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  • 475
Double/Twin RoomX 6
Includes: Breakfast
Room with two single beds and a shower.
Beds Twin beds, Double beds
 
Double/Twin Room
Sleeps 2 Price:
  • 375
  • 375
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Family Room X 1
Includes: Room Only
Room located on the second floor featuring one double bed, a double sleeper couch and a separate shower and bath, with sliding door to balcony.
 
Family Room
Sleeps 4 Price:
  • 475
  • 475
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Family RoomX 2
Includes: Breakfast
Room with DStv, bar fridge and tea and coffee trays.
 
Family Room
Sleeps 4 Price:
  • 475
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Luxury/Executive RoomX 1
Includes: Breakfast
Room with DStv, bar fridge and tea and coffee tray.
 
Luxury/Executiv ..
Sleeps 2 Price:
  • 375
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Rate Colour Key:
 
On Request
 
Unavailable
 
Unspecified
* This data is a guide and is subject to change. Please confirm rates and availability by requesting a quote.

Conference Room x 1

Includes: Room Only

Conference Room

Double Room x 1

Includes: Room Only

Room located on the ground floor featuring a double bed and shower, with sliding door to the garden.

Double/Twin Room x 6

Includes: B & B

Room with two single beds and a shower.

Features available

Beds Twin beds, Double beds

Family Room x 1

Includes: Room Only

Room located on the second floor featuring one double bed, a double sleeper couch and a separate shower and bath, with sliding door to balcony.

Family Room x 2

Includes: B & B

Room with DStv, bar fridge and tea and coffee trays.

Luxury/Executive Room x 1

Includes: B & B

Room with DStv, bar fridge and tea and coffee tray.

Nearby Places

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