The Big Five Lodge

Bad service and a serious lack of maintenance. What you order at the restaurant is not what you get on your plate. Not worth the price charged. There are plenty of better places for the same price.

I recently spent a week at the Big 5 Lodge while attending a workshop. The chalet was lovely and comfortable and contained all amenities (air-conditioner, TV, fridge,desk, armchair, en-suite bathroom, comfortable bed). The pool was great,bar and restaurant service good, and staff friendly and helpful. Conference rooms were promptly serviced before and during breaks, and kept supplied with water, etc. Room service was prompt and the food was okay. Unfortunately it was difficult getting timeous response to queries/requests/complaints.

I had a very pleasant experience at the Big 5 Lodge in Botswana. The staff are fantastic and the facilities are good both for short business stays and conferencing. Accommodation is comfortable but the bathrooms need an upgrade - this is usually a big put off for me but altogether, a reasonable value for money option if you are going to Gabs.


Establishment's response

I have seen your comment and thank you so much to alert us management on issues that are out of vision and we highly commend you for that, and we hope to upgrade our facility as soon as possible to meet the clintelle needs.

Really nice establishment, however in need of some maintenance. Changed rooms twice, once because AC didn't work then because lights didn't work. Beautiful poolside but restaurant has a very small menu and even then somethings were not available. Personnel were very friendly.

What a wonderful stay I had there. beautiful place, friendly and warm welcome by staff. nice, clean and air-conditioned rooms, delicious and affordable meals. And what a relaxing pool area. What else can one ask for?