3 La Pirogue

Important Information

Terms & Conditions;

1. All units are privately owned. Right of admission reserved.
2. No tenants under the age of 25 are permitted without parental supervision for the duration of their stay. Non-compliance of this shall lead to immediate eviction with no refund of rent.
3. No dogs or other pets are allowed.
4. Deposits:
- A 50% deposit is required within 24 hours to secure booking, balance to be paid by the 1st of December prior to your arrival.
5. Payment Details:
- Please quote your booking number in the reference section of the deposit slip and email it to us
- Deposits are not refundable unless the property is re-let for the full period. Cancellation fee of R500.00 is applicable.
- All breakage deposits (where applicable) will be refunded 30 days after the date of your departure.
- Please note that any breakage or damage will be charged accordingly.
- Credit Card details must be supplied when bookings are made. Cheques are not accepted.
- The credit card details are kept as security for any breakage.
- Date of the confirmation of the booking must be checked as no last minute changes can be made. Please quote your confirmation number when corresponding with our office.
- No rental refunds will be made in the event that the property is vacated earlier than the period you have booked for.
- A non-refundable admin fee of R350.00 is applicable for each booking.
6. Arrival & Departure:
- Arrival Time: 14.00pm - Departure Time: 9.00am
- Keys will be available from the premises at our office Monday to Friday between 2.00pm - 4.30pm. Arrival after hours; keys are to be collected from the Caltex Garage. Weekend arrivals; keys are to be picked up from the Caltex Garage, after 1pm on Saturdays.
- Keys must be returned to the La Pirougue office or placed in the After Hours key deposit slot located in the office window. Tenants will be held responsible for all charges relating to lost keys or keys not returned after vacating the premises.
7. The maximum number of persons occupying the unit must not exceed the number of beds. Failure to adhere to this will result in immediate eviction with no refund of rent.
8. Bed linen is changed once a week and towels, changed every third day, will only be supplied to the amount of persons given at time of booking. Towels will not be supplied during our peak and in seasons.
9. Beach towels are not supplied.
10. On arrival tenants will be supplied with a complimentary tea and coffee pack as well as a starter pack of toiletries including toilet paper, soap, shower gel, body lotion and small dishwashing liquid. Toiletries for the duration of the holiday are not supplied.
11. Please check inventory upon arrival. Any shortages or damages must be reported to the office within 12 hours. The inventory is done in good faith; we trust you will advise our office of any breakage and pay to the value of the breakage on departure.
12. If you would like to send linen to our in house laundry, we will be collect and deliver at a premium.
13. A 40’inch flat screen TV and DStv will be supplied.
14. Please note that the HD/PVR/Duel View and new Single view decoder smart cards are not compatible with the standard decoders in our apartments. Please check to see if you smart card can be married to another decoder. If not, please contact us for information regarding the hiring of standard smart cards.
15. Should TV sets, air-conditioning units or electrical appliances go faulty during your stay, we will endeavor to have them repaired or replaced as soon as possible. However, no deduction in rent will be allowed for delays beyond our control.
16. Apartments are serviced daily (surface clean) except on Sundays, Christmas Day and New Years Day.
17. Tenants and their visitors must abide by the terms and rules of the Body Corporate of the Complex in which they are staying. If these rules are not adhered to, we may be requested by the Body Corporate to evict tenants or guests.
18. La Pirogue reserves the right to substitute alternative accommodation or cancel a confirmation should, for any reason, the original flat/house no longer be available.
19. Sub Letting and camping on the property are not permitted.
20. Before vacating the premises, please ensure that the property is in the same condition as it was found and all doors and windows are locked and alarms are set.
21. Neither La Pirogue nor any other person acting for or through or on behalf of La Pirogue shall be liable for any loss or damage, personal injury or wrongful death, loss of income or loss of support claim or punitive damages or any other claim of the tenant or the tenant's representatives or dependents.
22. "I agree that this waiver of liability and Indemnity Agreement covers the entire duration of my rental of the accommodation provided to me and I agree to indemnify, hold harmless and defend La Pirogue, its agents and employees, from any and/or all claims made against them arising out of my rental and occupation of the premises."
23. "I make this agreement on behalf of myself, my heirs, my agents and any other person claiming through me."
24. On receipt of your deposit you are deemed to have accepted the above Conditions of Letting.