All Comments for At Home

The room, the friendly customer service

The bed was nice...

We found the blankets stale. No plugs at the kitchen sink and drain clogged. Screen for second bathroom only found the next morning on the other side. No bin liner in the kitchen bin.

Was wonderful. Will definitely recommend.

in family room small separation of the main bedroom and kitchen area

This is exactly what I expected for what I paid. The airconditioning worked well which was very important and Nicolette was friendly and efficient.

Just perfect - we could not have asked for more!!

Comfortable and easy location

Nice, small and clean, but basic for self-catering

The room which was allocated to me, had an uneven bed.The room was dark. and looked untidy. The bathroom was untidy. Very old furniture. The had a 2 plate . stove in the passage which was to be shared with another room. When I was not happy with the condition of the room, they gave me another room which was a long distance away from the car park which the owner said was her room and that I can stay there because she is away. This room was neat But the toilet is in the same room. No seperate ensuite. So you have to eat in the same room as the toilet.

After booking and paying in February, on arrival at around 14:00 we had to call the owner because the receptionist could not help us. After speaking to the owner, he could not confirm anything and was in the office and we were given 1 family room for 2 family and mattresses for the floor. This is after driving for 8 hourshours from Johannesburg and you are so tired. We found a note the next morning under the door that she came around 21:00 and she gave us another room to use which was never used.

Establishments response:

Dear Mr Gulube

We just handled your negative review with the day staff and night staff and went through the security cameras .

You made one booking via safarinow and another in person on my email adres. As I was on my way to holiday with bad internet and cellphone connection I could only open the front page of your safari booking that said 2 guests booked... Its was totally my mistake as the booking was for a family of 4.
Once I was in better cellphone connection I saw the total booking value and phoned you with no anwer , I phoned the office . They Opened another room , knocked on your door with no answer and then left a note...and informed your sister as she was still available at half past 8 .

The extra room then was occupied and definitely used. Also the cutlery were used. I phoned after 9 am to confirm with the staff if all was sorted out.

The next day the keys were returned by your group with no complaints.

We are so sorry for the misunderstanding on arrival but once we realised the miss - communication we corrected it and was under the impression that everybody was happy.
Our guesthouse is our pride and we try to offer 100% good service at all time, even when on holiday.

Please accept us apology for this misunderstanding..

Have a blessed 2018

Andrea Louw is a really lovely person, very welcoming and friendly which made our overnight stay really special. Rooms were great and the garden was beautiful and so enchanting

Exceeded expectations! Value for money. Excellent service by the owner and her staff. Well kept surroundings and the establishment is well looked after. Highly recommended.

All were in good order.

We really had a pleasant stay at At home. The hostess was very friendly and the unit was neat. An ideal overnight place to stay!

The helper Molie was very friendly and helpful

Die bed was gemaklik en die linne was katoen en nie polyester katoen nie. Dit se vir my al klaar baie van die gasvrou. Sal altyd, wanneer in Upington ,by At Home oornag. Baie Dankie vir jul gasvryheid.

Thanks Andrea for a super-slick spur of the moment booking acceptance. Your friendliness and helpfulness is outstanding!

We stayed there en route to Namibia. The accommodation was lovely and service was very good. Lovely place just to relax and chill out for the day. Will definitely book there again if we in the area.
Sagie & Vani Naidoo, Johannesburg

Very nice and neat place for the traveler.
Can be recommended for good hospitality and neatness but best of all is feeling "At Home"

We had a really good rest overnight. Our room was clean and well maintained. Our only struggle was that we didn't have anywhere to wash our dishes? Other than that, it was exactly what we needed on our journey. We were warmly welcomed, and given a glass of juice, which was much appreciated.

This is a suitable place to stay before travelling onward to Namibia. It's close to a large shopping mall, giving you the chance to buy anything you left behind at home! The owner was very helpful in suggesting places to have breakfast the following morning. However it has only the most basic self-catering facilities - a microwave and kettle, plus mugs, plates etc. But NO preparation space or seating area indoors, and no kitchen sink. This was very awkward.

Dankie Andrea Fam en Span ek het did baie geniet

Enjoyed our stay very much.  definitely staying linger next time.

baie vriendelike en gasvrye ontvangs. Gastehuis is goed toegerus. 10 uit 10 vir Andrea. Sy is n Ster!!

Baie dankie vir u gasvryheid en die lifelike kamer wat u ons gebied het vir 'n heerlike nagrus. Dit was lekker om u te ontmoet.

Very nice place, clean, friendly owners! Will come again.

Great friendly staff. A real home away from home. Prices are reasonable

We had 3 nights and the hospitality was superb. Andrea and Pieter made us very welcome. The accommodation was very comfortable and nothing was too much trouble. Andrea provided us with a cafetiere every morning even though we were self catering! Can fully recommend this establishment to future visitors.

I really enjoyed my stay at At Home. The atmosphere was just amazing and the cleanliness was tops. I will definitely go back back when I visit Upington again.

I stayed over on my way to the Richtersveld and got to At Home very late in the evening. I received a very warm and friendly welcome after a 10 hour drive. The facilities are clean and adequate and the hospitality is exceptional. This is true value for money.

As a finicky old man of 70 years old, I was pleasantly surprised by the friendly, homely service I received from the welcome at the front gate to the sherry after supper. I was even taken to the airport and escorted to the booking counter and attended to until I went into the boarding lounge.

Baie lekker en privaat daar gebly. Goeie en eerlike waarde vir geld. Eintlik BAIE goed teenoor duurder plekke waar ons in Upington voorheen gebly het. Vriendlike verwelkoming en diens. Dankie Andrea.

We enjoy our stay. Will definitely stay there again. Very friendly lady.

Really an amazing spot. Very clean,and neat rooms etc. A most welcoming stayover spot.....Hosts very hospitable and friendly.

Friendly and comfortable.

Clean and comfortable, a perfect overnight stop! Thanks for going the extra mile.

A wonderful stay. Most definitely value for money. Will not consider any other accommodation at Upington other than “At Home”. Will come back. Thanks Andrea for a wonderful stay.

We really enjoyed our stay at At Home. It has a really home feel. We were welcomed with an ice cold jug of fruit juice, and even got some filter coffee in bed. Andrea is a gracious host, and I would recomend her establishment to any body passing through.

Friendly reception. Comfortable. We had limited access to the kitchen and were self catering. We were however informed that we would need to finish up as other guests would be arriving. Thank you. The globe in the bathroom was fused. Suggest that you have spares available or alternatively that a candle be supplied.

Your home away from home in the Green Kalahari. Thanks Andrea and the Safarinow.com team.

We were 5 guys that stayed at AT HOME last week on our way to Richtersveld. Thank you to the hosts, we thoroughlly enjoyed our stay. Very neat, clean and the staff is very friendly and hospitable. Will definitely reccommend it.

An excellent stay - one which is definitely recommended to any traveller passing through Upington! Great hospitality with a personal touch.

At Home was very nice place and offered a very homely stay! Thank you!

Our stay AT Home was wonderful. I would recommend this to anyone travelling to Upington. Thanks Andrea for having us!

A very pleasant stay.

Homely, warm and clean B&B. The owner was very welcoming and extremely helpful in recommending things to do in Upington and surrounds. I'll definitely visit again the next time I'm in the Northern Cape.

It is like being 'at home'.

Die plek is waarlik baie skoon en netjies en gerieflik! Baie gasvry. This place is very clean, neat and comfortable! Very hospitable.

Baie dankie, Andrea en Pieter. Ons het heerlik gebly en gekuier, en sal julle netjiese, skoon en gerieflike gastehuis altyd aanbeveel. Baie dankie vir julle gasvryheid en vriendelikheid. Thank you very much Andrea and Pieter. We had a great stay and will recommend your neat, clean guest house to everyone. Thank you for your hospitality and friendliness.

Highly recommended. Very comfortable. Andrea is the perfect hostess.

Our stay was perfect for an overnight...Will use this establishment again en route...Enjoyed the kitten that visited...Friendly landlady...Nice position and easy to find...

At Home says it all. Andrea is exceptionally friendly and helpful. The facility is spacious neat and tidy. The venue is highly recommended. We had a wonderful stay at At Home. Almost like family. Thanks for a nice stay Andrea.

We arrived late at night and found smiling faces and warm hospitality. The room was big and comfortable. In the living room there is a microwave and a coffee set. In the morning we enjoyed the company of the 2 charming cats.

At Home is a nice cosy flat that is spotlessly clean. The beds are very comfortable with sufficient bedding to keep you warm and if need be there is an air-con available in each room. Andrea is an excellent hostess and if I am ever in Uppington again I will stay there again. Dankie Andrea, Allan Freeman.

Thank You Andrea for your assistance during and after our stay. When I am in Upington I will stay with you again.