All Comments for Heerengracht Guest House

Reviews 5 of 5
Worst holiday of my life
Glynis van Louw, South Africa - 04 January 2016
This place is joke of a guest house. On arrival, our pots were dirty, the floor in the room was filthy, the bath sheets were never washed properly, we always had to ask for fresh towels otherwise we'd find dirty towels in our room. On New Year's Eve, there were people, not sure if they were guests or not, but they had made such a noise the entire evening well until 2.30 in the morning, which the time that we had decided that we were not going to stay another minute longer. All of them had gone to sleep and had left the music playing the entire evening. I WILL NEVER RECOMMEND THIS PLACE TO ANYBODY NOR WILL I EVER SET FOOT THERE AGAIN. THEY DON'T EVEN DESERVE TO BE A THREE STAR ESTABLISHMENT AT THE RATE THAT THEY'RE GOING
Room no 6
Roux van Zyl, South Africa - 31 May 2015
The staff was extremely helpful and friendly. The room was cleaned properly during our stay. Maintenance was done on the broken toilet on our request and immediately addressed. Thank you for your quick and positive response. We have run out of hot water the following morning, but was normal the day after. The general maintenance of the bathroom of room no 6 can however improve to fall in with the rest of the building standard and well maintained garden. 
Fabulous stay
laetitia van der merwe, South Africa - 13 May 2013
We had a great stay and the staff was very very friendly and helpful. Breakfast was really tasty. When we had a problem with the water in our unit they responded and sorted it promptly and with great friendliness.
Poor services
Cecil Thomas, South Africa - 03 November 2012
The staff were very friendly but that was where it ended, no cleaning facilities, electricity tripped, water was cut off without mention, no clean linen was supplied throughout our stay. Just poor service in general. I have been in many 3-star facilities but for R550 per night one would've expected much. Will not recommend it to others, I'm sorry.
Never got to stay there
Helen Burnard - 07 November 2011
Upon arrival we were told that the guesthouse was fully booked and that we were put into another place even though we had confirmation of our reservation. We waited and waited to be taken to the "other" accommodation but as it took too long we left and booked into another Lodge. Very unprofessional and dissapointing.

Heerengracht Guest House
Heerengracht Guest House is an upmarket, affordable guest house for both holiday makers and business executives. The guest house is situated in the exclusive suburb of Royldene in Kimberley, the capital of the Northern Cape.

The guest house offers en-suite bedrooms with DStv, air-conditioning and bar fridges. We also offer Family Units with fully equipped kitchens, lounges, patios and private entrances. Guests have access to conferencing facilities and shuttle services.

Kimberley is not only a historical town, but the Big Hole, a huge circular pit right in the middle of town, is a huge crater dug almost entirely with picks and shovels in an effort to reach diamonds in the olden days.