Knysna Lodge Self Catering Accommodation

Important Information

Our Terms & Conditions are as follows:

- No keys will be handed over unless full payment is received and reflected in account.
- Check in time must be pre-arranged at least 72 hours in advance and is between 2pm - 5pm on the day of arrival, unless otherwise arranged with the Manager. Later check in can be arranged however there will... Our Terms & Conditions are as follows:

- No keys will be handed over unless full payment is received and reflected in account.
- Check in time must be pre-arranged at least 72 hours in advance and is between 2pm - 5pm on the day of arrival, unless otherwise arranged with the Manager. Later check in can be arranged however there will be an extra charge of R250 payable after 5pm up to maximum 8pm check in. Please confirm check in time in advance.
- Check out time is by 10am to allow preparation for next guests arrival.
- Our house is very precious to us and we ask that you please treat it as if it were your own.
- A refundable breakage deposit of R500 is payable. The breakage deposit will only be refunded to you within 5 business days after the day of departure into the guest's bank account. Should damages/breakages/shortages occur the balance of the deposit will only be refunded within 21 business days after all damages/breakages/shortages had been replaced. Should the cost of the damages/broken/missing item(s) be more than the R500 refundable deposit levied, the guest will be liable for payment of the outstanding balance within 5 business days of invoice thereof, thereafter legal steps will be taken to ensure re-payment.
- No person in excess of the number agreed at the time of reservation may occupy the property.
- We accept no liability for any accident, injury, loss or damage sustained by any resident, their family, visitors, animals, vehicles or personal effects, howsoever caused.
- The use of accommodation, facilities and equipment is entirely at the user’s risk. Vehicles, baggage and personal belongings are at the tenants risk at all times.
- Please close all windows, lock outside doors and switch on alarm at all times when leaving the premises.
- We reserve the right to enter the premises giving notice where possible.
- We do provide bedding and towels for all guests. Please bring your own beach towels.
- While we do arrange a departure clean guests are still expected to keep the house clean and tidy. Should the house not be left in an acceptable condition upon departure, you will be billed for any extra cleaning service costs.
- The house has complimentary Wifi, Premium satellite TV (DStv package) and jacuzzi. Please note no smoking, eating or drinking red wine in jacuzzi.
- We kindly ask you to keep the noise down after 23:00 as it is a residential area.
- All houses in Knysna now have prepaid electricity boxes. We always leave an average amount of electricity for your stay. Should you run out of electricity during your stay, you will need to purchase your own electricity. Please do not leave the lights on unnecessarily and ensure when you check out that ALL the lights are off and that there is at least 50 units left on the unit to run the alarms etc.
- NO SMOKING OR HIGH HEELS IN THE HOUSE PLEASE.
- NO PETS ALLOWED.
- RIGHT OF ADMISSION RESERVED


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