Monyane Lodge

I with no doubt return to Monyane Lodge. A getaway that I needed. Private,quiet,friendly and helpful staff,clean/neat chalets. A place to getaway from the busy world. I will recommend this lodge to anyone who just wants to kick back and relax.

Friendly management and simplistic cottages with beautiful view make Monyane a perfect weekend getaway from the concrete jungle!

We did not enjoy our stay at Monyane Lodge because it was not at all what you expect from a lodge. There are a few things that we were not happy with: 1. Before you get to the lodge you have to travel abour 6 km on a very bad gravel/stone road that we didn't know about. 2. It was very hot and the chalets did not have enough cooling systems inside. No aircon or fans in the kitchen/lounge areas. Only ceiling fans in the bedrooms which didn't really help! 3. The chalets was not cleaned properly, as we found lots of dirt and dead bugs underneath behind the beds on the floor. 4. The swimming pool was too small, even smaller than our pool at home. 5. There were no convenient store at the lodge and we had to travel back and forth on that bad stone/dirt road to get to a shop.

Establishment's response

1 The gravel road from the tar road to Monyane is 5 km, and not 6 km, and cannot be that bad as we have not received ANY other complaints in 7 years. It is a public road and the maintenance of the road is not in our hands, just as all the other roads in South Africa. The road is in a relative good condition.

2 December falls in the middle of summer, it is very hot in the Bushveld and we are not a five star entity, we however do have ceiling fans and we provided them with an extra portable fan on request. No guest should expect five star facilities when paying three star tariffs! No other complaints were received during December from any of the many guests we accommodated at Monyane, as we all have to live with the heat. ... other guests made use of the shade outside where you always have a mountain breeze.

3 All our chalets are cleaned thoroughly as guests depart, we personally inspect the chalets to make sure that they are clean and neat. It is possible that there can be a traces of dust and insects as we are situated in the mountains in a kloof where there are more insects. However, for this we apologize and will make a point of ensuring that this will not happen in future!

4 The two swimming pools we have are not very big as we are a small resort, we only can accommodate a certain number of guests and do not need BIG POOLS at all (no complaints ever received about the pools!)

5 We do not have a convenient store, we have a licensed bar and restaurant. Our chalets are self-catering units and our guests usually provide for their own needs. We did have a small shop in the past but the products got outdated as the shop was not really supported, except for ice, milk, bread, cold drinks and condiments for kids which we do sell. In our view, it really is bad planning to drive back and forth if you are not happy with the road?

As a summary, it seems as if these guests only focused on what they could find wrong and did not even notice any positive aspects of the resort.

As per other reviews, 95% of our guests are quite happy when they depart.

Regards Monyane Team

This is an awesome lodge. The owners are friendly and treated us well. The whole place is cared for very well by the owners I will be be back soon.

Great hosts and great venue, thank so much!