Due to the poor communication and the failure of the reservations and accounts department at CL ORT, we - the guests were made to feel horribly unwelcome, embarrassed and humiliated. Pearl - the supposed Front Office Coordinator, and apparently Duty Manager for the night in question IS the ice berg that will bring a potentially comfortable and enjoyable Titanic of a property to its watery grave, were it not your location, I believe with staff like her, you might as well just close your doors for business, she is unaccommodating, aggressive, arrogant and takes ZERO effort to even try and keep your company's reputation as a welcoming reputation afloat, what an embarrassment.
Donovan Wilkes, South Africa
07 September 2014
GURUNATHAN GOVENDER, Canada
01 September 2014
I spent a very pleasant evening at OR Tambo City Lodge. The staff were polite, friendly, and helpful. The room was all I needed. The major plus factor is the easy access to the airport terminal.
Margaret Maker, South Africa
21 February 2014
We checked in very late (thanks to the Joburg storm) and everyone was very helpful. Nice hotel. But we booked with SafariNow last March and the hotel said they were still waiting for the money. Won't be using SafariNow again.
david morley, Gambia
09 October 2013
The location is perfect if you have to catch a very early flight. The rooms are very comfortable and the room well appointed. I can really recommend it!
Johan Van Noordwyk, South Africa
24 June 2013