The place is nice Moses is doing a great Job by taking care of the place but the Manager is not so good.
she doesn't know how to talk to poeple she yelled and scream.
Nomsa Mhembiri, South Africa 07 January 2014
There's a lot more that I can go on about, but these are what stood out to me:-
To start at the beginning, when we originally booked at Wavecrest, we saw the photo on the website through Safari. The photo gives you the idea that the rooms are just behind the swimming pool and the braai area. We've booked out all the rooms, as our idea for this specific holiday was to be private (Not knowing at that stage that there are another set of rooms on the premesis).
The owner did advise that they will be staying there over December, but we will be on our own and be able to use the patio for Christmas and do our own thing.
Much closer to December (I can't remember the date), she informed us that she made a business decision to rent out her house and that we would have to share the swimming, braai and deck area. According to her this is what normally happens at a B&B (Everybody shares - however it would be very awkward for everybody to have Christmas all together on the patio, as this is on the other people's doorstep). I do agree with her that this usually happens at hotels, B&B's ect, but then we wouldn't have booked it in the first place under false information. If this business decision was made when we booked and paid the deposit, we wouldn't have booked it. As soon as she made her business decision, it changed the whole situation as to why we booked there in the first place.
It was like having a braai in someones backyard when we wanted some privacy - and this was not at all the idea.
My sister in law went to have a look at the place about a month before our holiday (as they were in Durban for a weekend) and then saw that our rooms are in the backyard and not like we thought behind the swimming pool, and with no sea view (accept for the one room on top with a little bit of sea view). Clearly there was a miscomunication and we knew we had to make the best of the situation as at that time of the year all accommodation are fully booked and also, we've already paid Wavecrest.
We went with a positive attitude to go and enjoy the holiday as best possible, but when we got there the list continued.
AIRCONS NOT WORKING - My mother in law had an aircon in her room, but IT DID NOT WORK, (she didn't complaint as she doesn't like conflict - she however paid in full and I don't think this is fair). My sister in law and her fiancé also had an aircon, but it was leaking so much that when they returned to their room the whole floor was covered in water, so obviously they couldn't use it for the rest of the week.
STOVE TO USE - She said we will have 2 small kitchens to use (fully equipped with stoves ect). The stoves did not work and she went to buy a 2 plate stove for us to use (for 12 people). Shouldn't this be checked before everybody arrives?
TV - Not all rooms had TV (luckily we don't like watching TV when on holiday)
Maybe we didn't book the most expensive accommodation, but surely it must have what she said it would have like the Aircons showing on the website must be in working order.
I just feel like this is something I have to share to make people aware wrong information on websites.
I'm also very disappointed as this was booked through Safarinow. Aren't they suppose to check the places they advertise and make sure that ALL the information is correct?
Juanette Marais, South Africa 07 January 2014
Clean accommodation made very welcome, spoilt by noisy residences playing very loud music from a minibus.
William Harrison, United Kingdom 12 September 2013
Always a pleasure, that's why we keep going back. Everything just perfect, hospitality, accommodation, reception.
Ian Le Roux, South Africa 09 April 2013
Beautiful property overlooking the ocean.
Sdu Matlala, South Africa 07 January 2013