Out of Nature Country Lodge

What a pleasure it was to stay at Out of Nature! Such amazing staff, wonderful food (I put on 2 kg's!) and the rooms were perfect. I will stay there again for sure! Thanks so much everyone!

Was uitstekend,die ontvangs met Monique vyfster gehalte..sal weer en weer daar gaan oorbly en die plek beslis aanbeveel...die kos and bediening was. SUPERB! Ricardo is 'n ongelooflike jongman.....Mense julle moet daar gaan eet! Uitstekend!!!

Had a lovely and comfortable stay. The rooms are very big and lots of space for the children to play.

We did not enjoy our stay at the resort because they have a security system that suit them, but not the guests. At first it took us a while to get through security at the gate where we had to wait for more than ten minutes before they opened the gate for us. The lady at the gate did not know what to do or how to do it. We left our parents at the resort because we had to visit people in Windhoek. We asked if coming back through security would be a problem.T he owner assured us we were booked in now, had a key and it would be no problem. We came back at 10-30. We had driven for 7 hours that day and just wanted to go to bed, but that was not the case. We struggled for more than 20 minutes to get the security to open the gate. They have a system that she has to contact the owner by phone to get permission for us to enter. She knew our names and we showed our keys,but still she would not let us in to go to our cottage. It was so unpleasant. The worst part was that the next morning at breakfast the owner made us feel as if we were wrong and made us feel like criminals. We were so stressed, slept badly, did not want breakfast after the experience and will not go back ever. They said they had problems with the security and was getting an electric gate, but the way they made us the bad guys was uncalled for. I can say my parents had a very nice meal at the resort the evening.

Establishment's response

We take note of the guests comments and wish to comment as follows:

At the stage when the guest visited the lodge, we made use of an external company for gate control to the Lodge which is not the case anymore. We are well aware of the fact that the guest had a problem re- entering the premises after going out and returned late at night and have apologised to the guest numerous times which apology was accepted and in Mr van Zyl’s words called “nie so erg nie”. On the morning after the guest had the problem at the gate we had a call from the head of the external security company making very serious allegations regarding Mr van Zy”sl conduct the previous evening and he requested to come to take statements from the guest. We conveyed this to Mr Van Zyl and he strongly denied the allegations after which we convinced the security company to let the matter be. We never once accused the guest of anything, merely stating the allegations.

We are so extremely sorry that the guest had such a bad experience here and that they will never experience all the good things Out of Nature has to offer.

Kind Regards

Out of Nature Management.

Very beautiful campsite and well maintained ablution Facilities -- close by gravel raod create large amounts of dust. Reception was excellent and support of the manager was also very good