Doonside - Driftsands 65

Everything you need for a family holiday - including a GREAT view. Will definitely book again.

We had a great time, cozy flat with amazing sea view.

The 6th floor apartment had a magnificent view of the beach. The kitchen was well equipped and the place very clean.

The speed at which critical amenities were attended was definitely not satisfactory. Reported faulty/blocked drains and they were only attended to the next day whilst in the process of checking out. Had to shower on a communal beach shower for 2 days, and stay in a smelly flat for 1.5 days!

While the place is closely located to the beach and shopping malls, the service we received was poor. Upon arriving at the entrance of the residence, there was no one available to attend to us. We sat outside with our little kids for over 35 minutes. We called the phone numbers we had been given and the phone went unanswered. Eventually when someone came out to open the gate for us, we went up to the unit only to find that there were people already occupying the unit that we had booked and paid for. A kind resident of the flat took us to her house where we waited for over 40 minutes. We once again called the Agent, Anine to bring this to her attention - that, despite having booked and paid in time, we were without a place to stay and she did not even give us a courtesy call or come to where we are to see what was going on. After a while the people who were in the unit left the unit. We went in. Yes the place is lovely and we have no complaints regarding the place itself. What we are not happy about is the appalling service and lack of professionalism by the agent we had booked through. After we moved in, we asked for the DSTV to be turned on at an additional cost and this took over a day to finally activate. We sent a number of smsess to Anine's number with no response. Only when an sms was sent telling her that she will not get a favourable review did she respond through her husband who told us that the DSTV was working but in case it is not, we must contact multichoice ourselves. We refuse to contact multichoice and told him that it is his duty to do so as a host. His response to that was that he will refund us for the DSTV fee, as if R25 in the greater scheme of things makes any difference. But this clealry showed that our hosts were terrible at working with people and they don't care about showing courtesy to guests. Eventually the DSTV worked. The place is nice and our stay could have been a lot more enjoyable without all the inconvenience and Anine knew about all that happenend and up to now, she has not even sent an e-mail or an sms to apologise to us forb what happened.