Backpackers on High-level is ideally placed for a stay in Cape Town being close to but away from the busy areas. But the place itself is rather scruffy and lacking pots and utensils in the kitchen. Lee-anne in reception is the bright spot, being very helpful, but it does not function well when she is not there.
Robin Cooper, England 17 February 2014
We arrived in the dark and could hardly find the reception because every light leading up the stairs was broken! The reception area is everything but welcoming and I was expecting clean rooms at least... What we saw was a room with filthy carpets and I'm not sure the linen had been washed. The bathrooms were absolutely shocking!!! Tiles falling off the walls, really disgusting stains all over, no shower curtains and not even toilet paper!!! There was NO way I could have spent a single night at this place and I hope others will read this before booking... Unfortunately we also had a very unprofessional response regarding some refund from the management here.
Wenn Sie aus Deutschland kommen: Buchen Sie hier NICHT!!!
This woman’s review is incorrect and a blatant lie if you go back you will see that in every one of her emails sent to me and Safari Now she comes up with a different story, not once has she mentioned the shower curtains which is a lie as I bought them myself 4 months ago. I am more than happy to forward you the emails between us and Safari Now, the reason she is bitter is because we refused to refund her as she said your site Safari Now advertised us as having an en-suite which is untrue when I said it was impossible to do a refund she started coming up with different stories, you are more than welcome come speak to my residents of 3 years and they will tell you she is lying about every point she makes, the tiles are not falling off the walls, there are lights that lead to the reception, the place was clean and there definitely are shower curtains. If this review is published without the proper investigation being done then there will be a problem as it is a lie and unacceptable, that and she only contacted us when she was back in Germany 2 weeks after her holiday why not do it the very next day.
Nicole Kauerauf, Germany 24 September 2013
The outside of the establishment looks nice, nice pool nice gardens, but when you go inside : the buildings falling apart, the rooms have nothing else than the beds no mirror, or wardrobe nothing. The shower doors are all broken so water everywhere, and the water never gets cleaned up. So until they redo the interiors, do not go there.
Rachel Cameron, South Africa 02 January 2012
My stay was wonderful , keep up the good work
Farai ndawana, South Africa 16 April 2009