No "welcome" - Bookings and all went well, but I did not spot the cell number of the owner in the email correspondence and upon arrival I could not find a name on the building OR the front door OR the bell outside the front gates. My hooting also attracted no response. Website does not contain any contact details other than email. Also did not receive a courtesy call from owner to find out if I am on track to arrive on time and even not one when I arrived late to see if all OK. So make sure you have cell phone number of owner and your cell batteries charged and then I am sure you will have a pleasant stay...which I unfortunately did not.
Thank you for your feedback which is always welcome.
Please note, your chosen booking agency is safarinow.com. Historically Safari has provided complete details on confirmed bookings to all guests including contact tel nos. address, map, payment and accommodation details, and if contact tel nos. were not received then Safari now is at fault, and this matter should be taken up with Safari.
Upon your telecon to Safari it was indicated that your arrival time was well after 5pm. Although Safari policy is to cancel booking after this time, we have always welcomed guests at any time, day or night. I personally took the painter home as 5.15 pm and returned to Aquarius shortly after.
Usually guests call prior to arrival their estimated time of arrival. Your mail refers that you didn't have the Aquarius tel no. Im not sure I understand why you didn't call Safari to ask for the number or why Safari didn't give you complete details.
Please note on the day of your arrival, I personally was at home the entire day, together with a painter who was varnishing windows on the front of the house. There are many deliveries to the house, such as Penny pinchers, Boardware, my car mechanic, friends and yesterday the Vet delivered my dog. There has never been a problem with these arrivals and this is the first time ever there has been this problem.
Aquarius does have a door bell which has been sitting on a shelf in the garage for the last 3 years. It was removed for the tranquility of guests due to unnecessary callers ringing the bell and disturbing the guests.
When someone hoots at the gate, the dog barks and the painter is quick to tell me, I wonder if you were at the right address since it appears you had little or no details?
In any event, Aquarius is not happy things didn't work out.
We wish to extend an invitation to you, courtesy of Aquarius accommodation and a very warm welcome.
Carol Turner, South Africa South Africa
Enjoyed our stay! - Really enjoyed our visit to Wilderness. The Aquarius guesthouse was ideal to explore the area. Ken was very welcoming and had lots of great suggestions of what to do during our visit. The accommodation was very clean and perfect for our needs. Would recommend! and you can't beat the view for sundowners outside.
Kaleigh Milinazzo, South Africa South Africa
Amazing getaway - The 4 of us had a lovely stay at Aquarius. Ken was a great host and recommended things to do around the town. The suites were cozy, view spectacular and we slept like babies, it was only the best.
Janine Venter, South Africa South Africa
Thank you for the great stay - Your place, the room we stay in were great. Few negative things were a lack of cooking facilities, no tv.
Besides all that it was great and we will be definitely come back and have told our friends about your place as well.
Jonathan and Samantha Vorster
Jonathan Vorster, South Africa South Africa
Self-catering excellence - The unit we occupied at Aquarius was tastefully designed and beautifully appointed, and of course the view from the garden is stunning. Our only comment on design is that a completely open plan leads to window condensation when the shower is used, but even that is only temporary. Our welcome by Anthula and Gordon was much appreciated
Don Lidgley, South Africa South Africa