TERMS OF TRADING
The following information describes how
our relationship works. When you respond to enquiries, and submit quotes via
the SafariNow system, you are deemed to agree to these terms.
Commission
·
You agree to pay commission on any bookings
made by customers who are introduced to you via SafariNow.
·
The minimum commission charge is 15% + VAT (i.e.
17.1%).
o
Commission is deducted from the total quote value.
o
Commission includes payment processing and
on-payment charges.
o
A minimum commission of R45.00 applies if the
booking total is under R305.00.
·
You agree not to attempt to take conversations
with customers ‘offline", in order to avoid SafariNow commission. Bookings which are taken ‘offline’ are still
commissionable.
Cancellations
·
In the event of a cancelled booking, your own
cancellation policy will apply. If you don’t have your own policy, then the
following default policy will be applicable:
·
Where cancellation occurs:
o
On arrival or during the stay - the full
payment due may be retained.
o
0 - 14 days before arrival, no show - full
deposit paid may be retained.
o
15 - 28 days before arrival - 75% of deposit ,
or 25% of full quote value may be retained (whichever greater)
o
28 + days before arrival - 50% of deposit, or 25%
of full quote value (may be retained (whichever greater).
Refunds
·
On receipt of a request from a customer to
cancel the reservation, SafariNow will:
o
Notify you, and refund the relevant amount (if
any) to the customer within 3 working days. SafariNow will be entitled to claim
this amount back from you.
o
The amount should be paid back to SafariNow
within 3 working days, and if it is not repaid, SafariNow is entitled to deduct
the outstanding amount from a future booking.
·
SafariNow will levy a handling charge of
15% (+ VAT) on the amount forfeited by the customer, with a minimum charge
of 5% (+ VAT) on the booking total.
·
In the event of customers cancelling because
of sickness or death in their immediate family, SafariNow encourages a policy
of full refund; we fully refund our commission for these ‘compassionate"
refunds.
On-Payments
·
SafariNow aims to on pay all monies owed to
you within 4 working days of receipt thereof. You agree to honour bookings
processed by Safarinow.com prior to receipt of these funds.
·
We are reliant on our online banking service
to pay you monies owed. Sometimes during high-usage periods this platform
becomes temporarily inaccessible. You agree that in this situation on-payments
may be delayed.
Correctness of information
and Reviews
·
You hereby undertake to ensure that all of the
information that you supply to us is correct and continuously updated,
including the description of your rates and the services offered.
·
SafariNow invites all guests who stay at your
establishment to submit a review of their stay which we publish on your
homepage. You hereby agree to allow SafariNow to publish these reviews.
Bank Details - Your
Responsibility
·
It is the responsibility of establishment
owners to ensure that SafariNow has correct bank details on record.
·
Should a change in ownership or bank account
take place, SafariNow must immediately be notified so that old account details
can be removed.
·
SafariNow will not
be held responsible for payments made into incorrect accounts if not notified
timeously of the change.
·
Once the bank details have been uploaded you
are sent an acknowledgement of changes made and should re-verify the account
details
Chargebacks – Your
Responsibility
·
Online payments processed by SafariNow can in
certain circumstances (typically fraud) be contested by the cardholder, and the
transaction reversed. This is known as a "charge back".
·
In this case, SafariNow is obliged to pay the
credit card transaction amount back to our merchant bank. You agree that you
will refund to SafariNow any amounts on-paid to you, which are subsequently
charged back.
Double Bookings
·
Double bookings are the result of quoting for
a customer’s enquiry, or accepting a customers booking and then selling the
same accommodation to another customer. Your quote is legally binding (for as
long as you make it valid), and you must honour the quote, or booking.
·
You are responsible for resolving the double
booking.
·
In the
case that you fail to resolve the double booking, we will also try and source
alternative accommodation and may have to pay the difference between your quote
and the amount of the alternative accommodation. In this case SafariNow
will be entitled to recover this amount from you.
·
SafariNow is entitled to charge the full commission on the quote value
of the double booking.
·
Your
ranking on SafariNow will be negatively effected and you will move down on our
search results
De-listing
·
SafariNow reserves the right to de-list your
establishment where there is non-compliance with these terms and conditions or
for any reason which may result in poor customer experience. These reasons
include but are not limited to: Repeated double-bookings, failure to update
your establishment information on request, repeated failure to respond to
enquiries timeously, or misrepresentation of the standard / nature of your
establishment and services offered.
Service Interruptions
·
SafariNow uses best efforts to maintain the
SafariNow reservation service and the technology supporting it, but are not
responsible for the results of any lost profits or other consequential damages
that may result from any such defects that may be found to exist, or which may
occur from time to time, in the SafariNow service.