Our first experience was shocking to say the least. The meals took to long to arrive, the waiter had not been trained and the meals all arrived cold. We waited forever for drinks and when we called for the manager on duty he did not come, but instead, sent messages via the waiter. We wrote off the first experience as just a bad day and decided to give them another chance. Two mutton bunnies arrived ice cold and the waiter told us that because the bread is cold it makes the curry cold, "just stick your finger in the center of the bunny and check if it is hot" we were told. They also forgot one meal. Coming from a hospitality background I understand the industry but come on, it is the simple things that you need to refine and customer service is one of them.
16 July 2011