Register
Sign In
Close
If your expected form does not display within a few seconds, please
refresh the page
and try again .
Reviews
You are here:
Home
>
Account Settings
>
Establishment Account
>
Support Centre
>
Reviews
Establishment Account
Overview
1 day
after departure, an
automated letter
is sent out to the Client asking them if they enjoyed their stay.
If they respond,
Patricia
(our Reviews Consultant) sends on a copy to the Establishment in question.
Positive comments
will be marked as 'live' & posted on our site.
Negative
comments need to be addressed; please email
Patricia
with your response.
Why do we have guest comments?
We find guest comments are a good method to keep us informed of the
quality of service & accommodation
listed on our site, since we cannot inspect each & every Establishment ourselves!
They are also an excellent source of
information for other Clients
using our site, & can also provide Establishments with
useful feedback
so they can continue to improve their service.
We take into account the number of reviews each Establishment receives when calculating
Establishment ranking
on our site.
We take bad comments are seriously, & those Establishments who
consistently receive bad reviews
from Clients will be
delisted
.
Please see our
Grading System
help section for more info.
What do I do if I am unhappy with a Review?
Please
with your response.