Overview

• 1 day after departure, an automated letter is sent out to the Client asking them if they enjoyed their stay.
• If they respond, Patricia (our Reviews Consultant) sends on a copy to the Establishment in question.
• Positive comments will be marked as 'live' & posted on our site.
• Negative comments need to be addressed; please email Patricia with your response.
  

Why do we have guest comments?

• We find guest comments are a good method to keep us informed of the quality of service & accommodation listed on our site, since we cannot inspect each & every Establishment ourselves!
• They are also an excellent source of information for other Clients using our site, & can also provide Establishments with useful feedback so they can continue to improve their service.
• We take into account the number of reviews each Establishment receives when calculating Establishment ranking on our site.
• We take bad comments are seriously, & those Establishments who consistently receive bad reviews from Clients will be delisted.
• Please see our Grading System help section for more info.

What do I do if I am unhappy with a Review?

• Don't worry, we won't post it on our site.  Please    with your response.