ONLINE RESERVATIONS

When a new enquiry is submitted by a client, you are sent an automated e-mail from SafariNow.com advising you of the enquiry logged. If your account is SMS enabled, SafariNow.com will notify you via SMS as well.

How to Logon to your Seller Account to retrieve Enquiries

1. Within the email notification you receive, click on the blue underlined text which resembles the following example:
   http://www.safarinow.com/engine/myaccount.aspx?tab=Seller&i=123HP3Q%3d%3d&r=12345
2. Sign in to SafariNow.

How to view Enquiries

• Once you have logged onto MyAccount, you have access to all enquiries submitted to you.
• New enquiries or re-enquiries are listed under the tab heading  NEEDING ATTENTION.
• Click on the enquiry to open, view the request and reply.
• To view past enquiries, click on tab titled ALL.
• Please take note of enquiries marked 'Active' » A client may be waiting on a response from you.

Responding to an Enquiry

• View the accommodation requirements from the client very carefully.
• Scroll down the page to take note of number of adults and children (their ages), catering requirements and number of rooms.
• Read through the clients dialogue message carefully to ensure you have all the information you require to submit an accurate quote.

Now that you have viewed the enquiry, the options available to you are :

• Submit Quote.
• Send Message.
• Mark Fully Booked.
• Close Enquiry .

Submit Quote

If you are able to fully accomodate the clients requirements and wish to send a quote which he can readily accept and secure, use this option. Click on Submit Quote to send him a valid quotation and provisional booking.

• Total VAT Inclusive Quote Value:
  Enter the total quote value for the period requested , including VAT , NOT your daily rate.
  For example » 2 persons 2 nights @ R250 pp, Total Inclusive Quote Value will be R1000 .
  Do not insert a decimal point or the R. Our system inserts this automatically.
• VAT » Capture your VAT percentage (eg 14% - if you are SA VAT registered).
  This does not affect your quote in any way. It simply shows us that your quote value includes VAT.
• You can edit the Percentage Deposit Required » An amount is already captured, based on your default.
  No less than 30% is suggested.
• Quote Valid Till » Please take note of the Expiry Date.
  This is editable and can be changed. The default is 2 working days.
  Please don't let a quote expire over a weekend or public holiday.
  Remember to provisionally book your client's accommodation for the period specified here.
  Once you submit a quote, the client has the option to Accept and Pay for the accommodation while the quote is still valid.
• Once the quote has expired you can release the provisional booking if you have not heard from the client.
  If the client would like you to extend the validity of the quote, or if the quote has expired and the client is still interested, you need to submit a new quote & validity period.
• Your Cancellation Terms are also displayed on the quote form. If you have not have altered these terms to reflect your personal cancellation policy, the SafariNow.com default policy will apply.
  Please ensure that these terms are satisfactory when submitting your quote.
• In your message to the Customer, please provide as much information as possible on the accommodation offered eg type of room, breakdown of rate, features and facilities, etc.
  Be friendly and encourage them to come stay with you. Interesting and friendly messages tend to secure bookings.
• Please remember that no contact details are to be exchanged with the client until the client's deposit has been received by SafariNow.com.
  On receipt of the clients payment, the establishment and client are given each others contact details.

Send Message

Use this option to send a message if you need more information before quoting. The enquiry will stay 'Active'.

• Consider asking the Customer for more information so that you can furnish a quote.
• If you have more than one option available and would like the client to select prior to submitting a formal quote, send the client your options (with costs) and ask him to re-enquire with his choice specified.
• You will still be able to submit a quote on this enquiry provided you do so within 2 weeks.

Mark Fully Booked

If you are fully booked or you can't accommodate the Customer's needs, use this option to tell them so. The enquiry will become 'Inactive'.

Close Enquiry

Use this option if the customer is not expecting a response. The customer may have sent you a message but you are not required to answer it. Use this button to close the enquiry entirely.

What Happens Next?

Depending on which option you chose, (ie Submit a Quote, Request More Information or Fully Booked) the client is notified by email and sms of your reply.

• The client receives an automated email advising them that you have responded to his enquiry.
• The client will also be given a URL link to view the enquiry or sign into their Customer Zone MyAccount.
• Once the client has reviewed your quote, they have the option to either ignore the quote, decline the quote, accept the quote or send you a message ( should they require more information).
• Should the client send you a message, decline your quote or re-enquire you will receive another automated e-mail alerting you to check your enquiry.
• Take note of the enquiry's status to help you understand what is required of you.
• If a client wants to reject your quote, they may simply ignore it (hence the expiry date on your quote), or make use of our Decline the Quote option.
• If you have not heard from the client after the quote has expired, you can cancel the provisional reservation you have made.
• Please Note » If the quote expires and the client is still interested, you need to resubmit the quote so that they can make payment.
• The secure payment page is only available to the client on a valid quote.

Client Confirmation

• If the client is happy with all the information and the quote received, they have the option to Accept and Pay. By choosing this option, they will be taken to a secure online site where they can pay the required deposit via credit card.
• If they do not have a credit card and would like to pay via bank transfer, they are directed to SafariNow.com's bank account details.
• Once this payment has been made, you will receive an email notification from SafariNow.com asking you to confirm the booking online.
• Your confirmation indicates that you have made the reservation and are aware of the accommodation requirements/deposit details. It also alerts our Accounts Dept to onpay you.
• At this point, you, the establishment, and your client, will have access to previously withheld contact details.
• You must now contact the client to finalise arrival times, balance of account payment etc.

Statements

• SafariNow.com will settle monies owing from the deposit shortly after receiving payment from the client.
• Please Note » If you have any queries about the commission amounts or deposits paid or monies owing etc, you simply need to log on to the relevant enquiry via MyAccount and view the statement available to you for this purpose.

Help!

• SafariNow.com is on hand to help you throughout the entire process should you require any further assistance.
• Although we encourage establishments to manage their sites themselves, we are here to help and support you when you need it.

Wishing you great success with your listing on SafariNow.com!