HOW TO RESPOND & QUOTE

Overview

1. When a customer enquires with your establishment SafariNow sends you an SMS and an email to notify you.
2. You (the establishment) then reply to the customer by clicking on the link in the email, or alternatively going directly to the site http://www.safarinow.com  and signing onto your MyAccount with your email address and password.

How We Alert You:

As soon as an enquiry is made - an SMS is sent to your cell number, informing you that an enquiry is on the site and needs your attention. An email notification is also sent out to your email address. For whatever reason, there is no guarantee that these notifications reach you, so we would ask that you sign on at least once a day to check for new enquiries at our website address http://www.safarinow.com.

To Submit A Reply & Quote:

• 'Submit a Quote' » Ensure that you do not insert a decimal point in the Rands input box. The decimal point is taken care of by our site. Please wait for the page to refresh & state that your quote has been forwarded. The enquiry will then be marked as 'Active' After this step has been taken, the client is then able to 'Accept and Pay' within the validity period of your quote to secure the booking.
• 'Request More Information' » Select this option if you need to know additional information eg ages of children, double or twin beds etc. The enquiry remains 'Active'.
• 'Mark Fully Booked' » Use this option if you wish to advise that your establishment is fully booked,  or cannot accommodate. You can amend the default displayed message to suite your needs. After so doing, you must click the 'Send & Close' button at the bottom of the page that follows. The enquiry is then marked as 'Inactive'.
• Close Enquiry » Removes duplicate enquiries from the same client.

Tips on Submitting a Quote:

• Make sure that you have checked the number of guests and days required. The quote is a binding contract and once submitted and accepted not easily reversed. Insert the Total figure for the period requested, ie not the daily rate.
• If you are registered for vat, forward us your vat number and the vat  percentage will be inserted in the relevant area, alternatively leave as zero.
• Do not give too long an acceptance period - 48 hours should suffice, except over a weekend - Friday or Monday. Remember you can always extend the expiry date of a quote, but once given you have to hold the accommodation for that period.
• Scroll down to the text/dialogue block and type in your message to the client. Be friendly, explain how your total quote value was calculated and ensure that you have answered all his questions.
• Do not submit quotes for the same period to more than one client for the same room/unit. Only one client can book, so rather use the SEND MESSAGE option if you think the room may be taken by another client.
• Duplicate quotes can result in Double Bookings and this is not good practice. See our Terms of Trade for more info

What do I do if the Quote won't go through?

Check the amount that you have entered in the Total Inclusive Quote Value block. Ensure that you do not insert a decimal point in the Rands input box. The decimal point is taken care of by our site. If one has been entered by accident, please remove it and try again.

What if I can't access the Internet?

Please call us on 021 780 1008, during office hours, and we will assist you telephonically.

What happens after I submit my Quote?

The client is alerted via and SMS and email that there is a response on the site. The client can access the quote via the email or by logging onto his SafariNow account Customer Zone. After viewing the client will either have the following options:

• 'Accept & Pay' if you submitted a quote
• 'Decline' a quote if it is not suitable
• 'Request a New Quote' if he needs to change the enquiry or request a new quote since your original quote has expired
• 'Send a Message' if he wishes to request further information without changing quote status.